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Customer Services Specialist – Fleet Management and Vehicle Tracking, İstanbul | Koç Kariyerim

Otokoç Otomotiv
İstanbul, Türkiye
İLAN BİTİŞ TARİHİ: 07.07.2024

Genel Nitelikler ve İş Tanımı

A World Full of Goodness, Success, and Innovation awaits you at Otokoç Otomotiv. If you want to be included in a World Full of Future, let's meet!

Otokoç Otomotiv, which was established in 1928 as the first investment of the Koç Group in the automotive sector and started the history of automotive in Turkey, today; Otokoç, Avis, Avis Filo, Avis Filo Maestro, Budget, Otokoç Insurance, Zipcar, Otokoç Used Car, otokocihale.com, is Turkey's largest automotive retailing, car rental and car sharing company serving with Otokoç Parts and Lastick brands.

Under the roof of Otokoç, new vehicle sales, service, and spare parts services, wholesale spare parts sales, insurance and financing, accessory sales, used car vehicle sales, and vehicle protection systems under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands, in short offers all automotive solutions to the customers under one roof.

In car rental, short-term rental with Avis and Budget brands; Operational leasing with Avis Filo, also known as fleet leasing; Fleet management with the Avis Filo Maestro brand; With the Zipcar brand, it offers hourly rental, that is, car sharing service, to the customers.

Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of " Being a global and leading reference point developing innovative mobility solutions ".
You too, have adopted the organizational agile working principles, giving importance to equality of opportunity and inclusiveness in the candidate and employee experience; If you want to work in a working environment that defines the values of development, innovation, cooperation, sincerity and transparency as the indispensable values of its culture, you can review the announcement details below and apply.

Our position where we invite you to join us: Customer Services Specialist – Fleet Management and Vehicle Tracking

If you say that you have a strong analytical side and make target and solution-oriented work a priority, and if you keep your curiosity alive with new information every day, you should take a look at the details of the advertisement!

So, what responsibilities does the Customer Services Specialist – Fleet Management and Vehicle Tracking take on at Otokoç Otomotiv?


• Carrying out customer acquisition activities in weekly/monthly periods
• To organize the necessary training for existing customers to use Maestro's digital platforms.
• Following up on contacts such as customer requests, complaints and criticisms coming from the customer experience team on the Operations side, executing and reporting the solution
• Working in coordination with the relevant teams to improve and shorten damage and repair times by acting as a bridge with the after-sales services operation team.
• Organization of progress meetings with existing customers during the monthly payment period and strengthenrelations with customers
• Identifying, resolving and reporting instant or recurring issues affecting sales processes
• Ensuring rapid action is taken by communicating customer shares/requests to sales and product teams
• Entry of relevant sales protocols and follow-up with the sales team
• Organizing and carrying out periodic customer visits together with the sales teams
• Working in coordination with the operations and sales operation team to ensure smooth customer service processes
• Meeting the customer's needs in operational matters and identifying, resolving and reporting problems affecting sales processes



What are the Required Qualifications?


• Graduated from related departments of universities
• Minimum experience in sales, preferably in the Automotive Industry. 2-3 years of experience and experience in after-sales services
• Highly motivated and good at teamwork
• Customer-oriented employee, successful in human relations
• Excellent knowledge of MS Office Programs
• Active driving and no travel disability
• Successful in reporting processes and presentation techniques,
• Proficient in reporting processes and presentation techniques
• Excellent command of English both speaking and reading

Also, what do we promise you in this world?

• Flexible Benefit
• Koç Pension Foundation Membership
• Koç Family Card Membership
• Complementary Health Insurance
• Private Health Insurance (Optional)
• Personal Accident Insurance
• Birthday Leave
• Food and Service (Lunch Voucher and Cafeteria)
• Nursery support
• Social Assistance Package

How Do Our Recruitment Processes Proceed?

Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.

• Application
• Preliminary assessment
• Telephone and face-to-face / online interview
• Inventory stage
• Reference research

For this and more, you can access all of our open advertisements on Koç Kariyerim, Kariyer.net, Linkedin, and Youthall pages.

Don't forget to follow our Otokoç Career social media accounts to be informed about the most exciting developments about us
!

İlan Sorumlusu

Kübra Birben - İŞE ALIM PROJE SORUMLUSU

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