Senior Sales Operations & Customer Experience Specialist, İstanbul | Koç Kariyerim

Opet Fuchs

İstanbul

İLAN BİTİŞ TARİHİ: 30.04.2025

Kapatıldı

Position Details

Who is Opet Fuchs?

We focus on lubricants and we offer solutions to all application areas that concern the lubricant industry. We consider all of our customers’ processes as a whole, that is why we are considered the number one technology and business development partner by our customers.

For more information; https://www.opetfuchs.com.tr/en/about-us

Why should you apply?

Working here, while specializing in your field every day, you will have the opportunity to shape your career as you wish and keep track of your performance by clear and measurable goals. You will be able to access various content that will support your training and self-development while receiving coaching from experienced executives and teammates. You will have the chance to be a part of a highly motivated team with open communication, committed to the company culture, who work to reach the same goals and to create value.

To find out more on our values; https://www.opetfuchs.com.tr/en/vision-mision-values

If you fulfil those below;

Bachelor's degree in Business, Engineering or a related field,
Minimum 5 years of work experience,
Good level in English,
High proficiency in MS Office programs,
Experience of SAP system, preferably CRM, C4C & Hybris knowledge is a plus,
Proactive approach, being solution and process focused,
Strategic thinking and desire to work with big data,
Strong communication skills, team player and persuasion ability,
Detailed oriented and ability work at deadline-driven environment.

*** Position will be based in İstanbul Altunizade Head Office.

And if those are what you want to do;

• Completing order entries and invoice transactions in Customer Order and invoicing operations,

• Communicating with customers, sales and field teams and all other departments during the operation process, tracking stocks, and ensuring information transfer to customers and sales teams,

• Tracking customer current openings and processes,

• Defining and tracking price and campaigns separately in the system for all segments,

• Controlling all invoices (price difference, refund, damage compensation, etc.) received from customers and sales teams, entering them into SAP system and tracking approvals through the system,

• Coordinating the sales team with all other departments,

• Evaluating incoming customer complaints together with other departments, tracking the entire process related to Customer complaint management via C4C complaint system, evaluating with other departments, tracking and reporting the finalization,

• Ensuring and reporting E-Invoice and E-Archive portal tracking,

• Working in coordination with other departments in all projects carried out by Customer Experience and providing support in SD at the stages of testing, implementation, tracking and new ideas.

Apply and join our award-winning family with innovative business models in technology.

Lead the sector, shape the future.

İlan Sorumlusu

AYLİN KIZILAY ÖZKANER - İşe Alım ve Yetenek Kazanımı Yöneticisi (0289_50080700)

İstanbul Opet Fuchs Senior Sales Operations & Customer Experience Specialist iş ilanı için başvuru yapmak ve Koç Grubu bünyesinde daha fazla iş ilanını görmek için sitemizi ziyaret edin. Kariyerinize Koç Kariyerim ayrıcalığı ile yön verin.

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Senior Sales Operations & Customer Experience Specialist, İstanbul | Koç Kariyerim

Position Details

İlan Sorumlusu

İstanbul Opet Fuchs Senior Sales Operations & Customer Experience Specialist iş ilanı için başvuru yapmak ve Koç Grubu bünyesinde daha fazla iş ilanını görmek için sitemizi ziyaret edin. Kariyerinize Koç Kariyerim ayrıcalığı ile yön verin.

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