Senior Specialist - Service Training Engineer, İstanbul | Koç Kariyerim

Every moment is a development opportunity. Our dreams are the starting point of the future. Our route is the future of the world.

At Arçelik, a trusted lifestyle solutions provider to the digital household, we are all for changing the world for better. We treat life of nature with respect. The starting point of our technology is sustainable development. We believe the diversity of our people is the driving force of our innovative culture. Each of our employees is unique and the quality of our products and services begin with the quality of our people. Our more than 40.000 employees around the world give power to our future.

Apply and let’s grow, respect, lead together!

We are seeking a qualified and experienced Service Trainer (Instructor) to join our team and deliver comprehensive training programs for home appliance service technicians. As a Service Trainer, you will be responsible for equipping technicians with the necessary knowledge and skills to effectively diagnose, repair, and maintain various types of home appliances.

What awaits you in this role?

Training Program Development:

• Develop training materials and curriculum for home appliance service training programs.
• Identify training needs and create modules covering topics such as troubleshooting, repair techniques, and product knowledge.
• Adapt training materials to align with the latest industry trends and technological advancements.

Training Delivery:

• Conduct engaging and interactive training sessions for service technicians, both in-classroom and on-site.
• Demonstrate proper techniques, procedures, and safety measures for servicing home appliances.
• Utilize audiovisual aids, hands-on exercises, and simulations to enhance the learning experience.

Technical Knowledge Transfer:

• Provide in-depth technical knowledge of different home appliance types, including refrigerators, washing machines, dishwashers, ovens, etc.
• Explain the functionality, components, and common issues associated with each appliance category.
• Share best practices and troubleshooting methods to ensure efficient and accurate repairs.

Skill Assessment and Feedback:

• Evaluate trainees' performance through practical assessments and written tests.
• Provide constructive feedback and guidance to help technicians improve their skills and knowledge.
• Offer ongoing support and mentoring to ensure continuous professional development.

Documentation and Reporting:

• Maintain accurate records of training sessions, attendance, and trainee progress.
• Prepare comprehensive training reports outlining key achievements, challenges, and recommendations.
• Collaborate with the training team and management to continuously improve the training program.

The position is located in İstanbul, Sütlüce.

How do we describe the perfect match?

• Bachelor's Degree in Electrical Engineering, Electronics, Mechanical Engineering, or a related field.
• Have fluent English skills (B2 or preferably C1 level), 
• Be adaptable to frequent international travel, 
• Preferably have experience in training, 
• Demonstrate technical proficiency in our product range, and
• Flexible and open to new perspectives and diversity,
• A great team player with a self-initiative mindset,
• Being open to communication is always our priority.

By being one of the “People of Arçelik”;

• You can benefit from the perks of our hybrid working model and enjoy being part of an agile team.
• You’ll be a part of our “going global journey”.
• We will support you with the most appealing personal development opportunities to keep up your full potential. While at the same time, develop your skills and competencies for future technologies.
• Enjoy our high-quality home appliances with your employee discount.
• While working remotely, we got your back! We support you with portable modem and internet connection.
• Get the advantage of shopping and eating at discounted prices in various places using the Koç Ailem card.
• You will be able to enjoy the nature and the services in Koç Korusu. (KTSK)
• Chill out coffee places to pamper yourself at the office.
• Pick, choose and combine your side benefits with Flextra.
• You’ll get a chance to bring out the leader in you while working at the leading trusted lifestyle solutions provider.