Associate - Quality Coordination, | Koç Kariyerim

What awaits you in this role?

We are looking for an Associate - Quality Coordination to join our Global Customer Care Directorate.

• Support the analysis of field service data to understand product performance and identify improvement areas.
• Help prepare regular reports and dashboards to support decision-making processes.
• Assist in monitoring product quality trends and contribute to problem-solving activities.
• Participate in the standardization and documentation of quality and service processes across countries.
• Work with experienced team members to coordinate with factories, R&D, and local subsidiaries for issue resolution.
• Contribute to technical documentation updates and field service communications.
• Support improvement initiatives focused on customer satisfaction, repair efficiency, and sustainability.

The position is located in Sütlüce, İstanbul.

How do we describe a perfect match?

Bachelors degree (or expected graduation) in Engineering (Mechanical, Industrial, Manufacturing), or related disciplines.

Strong interest in data analysis, quality systems, and customer service operations.

Basic knowledge of Excel and willingness to learn tools like Power BI or Python.

Curiosity to explore data, identify patterns, and contribute to meaningful insights.

Good communication skills and a collaborative mindset.

Fluent in English (written and verbal).

Eagerness to develop in a dynamic, multicultural, and innovative environment.