Associate - CX Analytics, | Koç Kariyerim

What awaits you in this role? 

We are looking for a passionate Associate – CX Analytics who will join our team at Customer Experience Design and Analytics Directorate.

• Leading customer insight initiatives by conducting Voice of Customer project, while analysing quantitative and qualitative data to uncover pain points and influence decision-making,
• Monitoring industry trends, best practices and innovations in products, services and personalisation to enhance CX strategies and customer satisfaction,
• Managing Voice of Field (VoF) platform to collect and analyse feedback from dealers, technicians and promoters, identifying key pain points and developing strategies to enhance engagement and internal communication,
• Collaborating with different teams such as Marketing, Product, E-commerce, CRM or Customer Service to align insights with business objectives,
• Designing and facilitating CX-related workshops and stakeholder presentations to ensure insight adoption and organisational alignment,
• Driving operational improvement initiatives by recommending and implementing insight-based actions across projects,
• Supporting procurement process operations such as vendor meetings, proposal reviews, contract processes,
• Managing invoice entries, maintaining budget tracking etc.,
• Being responsible for end-to-end project management.

The position located in Kadıköy, İstanbul.

How we describe the perfect match?

• Preferably a bachelors degree in Business Administration, Economics, Statistics, Engineering or other related fields,

• Preferably minimum 1 years of experience in CX, Customer Insights or Marketing,

• Strong analytical, reporting and presentation skills in high-level reports.
• Proficiency in Microsoft Excel, PowerPoint and data visualisation tools (e.g., Qlik, Power BI, Tableau etc.),
• Knowledge of data analysis, project management and coordination,
• Familiarity with customer experience and benchmark methodologies,
• Familiarity with quantitative and qualitative research methods,
• Strong problem-solving, analytical thinking and communication skills,
• Detail-oriented, proactive and and capable of managing multiple tasks simultaneously,
• Open to change, creative and innovative,
• Strong collaboration and teamwork skills,
• Excellent verbal and written English skills,